CISA has ordered government agencies to secure their systems against a high-severity Oracle WebLogic Server vulnerability that was patched two years ago and is now actively exploited in attacks. [...]

Salesforce has agreed to acquire Contentful, a leading headless content management platform that will enhance Salesforce’s AI products to generate more personalized CX. This deal comes amid growing interest in headless architectures following Salesforce’s push into composable digital experiences with Headless 360, encouraging customers to separate content, commerce, and presentation layers for greater flexibility, faster

IBM’s Think 2026 framework reveals a coordination problem the WEM industry has been quietly avoiding. With thousands of AI agents now operating across enterprise contact centers – each from a different vendor, built for a different task – the question of who, or what, orchestrates them has become a boardroom priority. Contact center leaders asking

Google has released the June 2026 Android security patches to address 124 vulnerabilities, including one zero-day flaw exploited in targeted attacks. [...]

Lenovo is positioning its xIQ platform as a way for enterprises to translate device-level experience signals into governed workflows inside ServiceNow. The company’s pitch is simple: when digital workplace operations run in a fragmented, human-heavy model, CX suffers and revenue teams feel it first. This matters for any organization trying to align CX with a