Rhys Fisher, Associate Editor at CX Today, sits down with Rémi Guinier, Head of AI Product at Diabolocom, to tackle one of the most pressing challenges in customer experience right now: the gap between AI investment and measurable business value. If your contact center has been pouring budget into AI tools but struggling to

GitHub is adopting AI-based scanning for its Code Security tool to expand vulnerability detections beyond the CodeQL static analysis and cover more languages and frameworks. [...]

Attacks leveraging the 'PolyShell' vulnerability in version 2 of Magento Open Source and Adobe Commerce installations are underway, targeting more than half of all vulnerable stores. [...]

Threat actors are evading phishing detection in campaigns targeting Microsoft accounts by abusing the no-code app-building platform Bubble to generate and host malicious web apps. [...]

A new info-stealing malware called Torg Grabber is stealing sensitive data from 850 browser extensions, more than 700 of them for cryptocurrency wallets. [...]