Privacy Policy
This document explains how we collect your personal information, what we use it for, and your rights in accordance with the Protection of Personal Information Act (POPIA) and our privacy policy. POPIA is a statute that aims to promote the Constitutional right to privacy by limiting the use and access of personal information by natural and juristic persons. Personal information is defined in POPIA as any information that can be used to identify a person, and, where applicable, a legal entity. As a part of our commitment to safeguard the clients’ personal information and continue to comply with the law, our processing activities involving personal information are aligned with the provisions of POPIA.
Please read this privacy notice and the privacy policy before submitting any personal information. By submitting your information, you consent to the processing of your personal information as set out in this Privacy Notice. Please do not submit any Personal Information if you do not agree to any of the provisions of this Privacy Notice. Should you not consent to the provisions of this Privacy Notice, or parts of it, Kulweb Technologies may not be able to provide its products and services to you.
1. About the company
Kulweb Technologies is a company that offers in-house IT support and outsourced IT services from credible suppliers. We offer IT consulting, Network support, hardware, and software services.
2. Personal Information We Collect
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.
2.1 The personal information we collect is the information that you share with us, and it includes, but is not limited to: name, surname, email address, and telephone number. Where possible, we will inform you of what information you are required to provide and what information is optional.
2.2 We collect and process your personal information in order to give you access to our services, to help us improve our offerings to you, and to communicate with you. Your information is only collected and used for the purpose it is needed and within lawful bounds.
3. How We Use Your Information
3.1 To gather your information.
3.2 To confirm and verify your identity or to verify that you are an authorized user for security purposes.
3.3 For the detection and prevention of fraud, crime and any other malpractice.
3.4 To conduct market or customer satisfaction research.
3.5 In connection with legal proceedings or required by the law to do so.
4. Disclosure of Information
Your personal information is disclosed to the company’s personnel for purposes of delivering services to you, and is done so within the requirements of POPIA. Your information will not be disclosed to 3rd parties unless required to do so for purposes of delivering services to you.
5. Information Security
5.1 We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an
ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
5.2 We restrict access to personal information to employees who need to know that information in order to operate, develop, continue to deliver, or improve our services. We train our employees on how to safely handle personal information.
5.3 We implement appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. The servers that we store personal information on are kept in a secure environment.
5.4 When we contract with 3rd parties, we impose appropriate security, privacy and confidentiality obligations with them to ensure that personal information is always kept secure. We will ensure that anyone, should it be necessary, to whom we pass your personal information agrees to treat your information with the same level f protection as we are obliged to.
6. Your Rights
6.1 Correction of your information- You have the right to ask us to update, correct, or delete your personal information. We will require a copy of your ID information to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
6.2 Access to information- You have the right to request a copy of the personal information we hold about you. You can do so by contacting us at the number and/or address provided on our website, and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
We might, under certain circumstances, not be able to grant your request due to legal reasons. Should this be the case, it will be communicated to you. A note of your request will be on record.
Should you not be satisfied with our response to your request, you have the right to lodge a complaint with the Information Regulator. More details are available here: https://inforegulator.org.za/complaints
7. Retention of personal information
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. How long we hold personal information for will vary. The retention period of your information is determined by the following:
7.1 The purpose it is used.
7.2 Laws and regulations that set a minimum period for which we can retain personal information.
8. Direct Marketing
In order to provide you with ongoing services, we may use your Personal Information to keep you informed about other related products and services which may be of interest to you. You may at any time opt out of receiving any further communications of such nature.
9. Changes to this notice
Please note that we may amend this Privacy Notice from time to time. Please check our website periodically to inform yourself of any changes.
This Privacy Notice shall be governed by and interpreted in accordance with the laws of the Republic of South Africa, which shall have exclusive jurisdiction over any disputes.
